You will help meet customer needs while improving profitability for CX delivery teams. The Center’s highly technical, global resources support customer engagements in all theaters acting as a flawless delivery partner to other CX teams.

• Design, implement Cisco leading edge technologies and provide services to the largest networks and high-profile customers in the world
• Analyze, monitor, automate repeatable tasks and optimize networks for performance.
• Apply leading technology to address real business problems and collaborate globally to deliver high-quality, robust, repeatable and scalable services, while learning and growing as individuals
• Apply new thinking and techniques to automate manual processes
• Influence and/or develop software and tools in support of network design, infrastructure and technology platforms.
• Be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues
• Independently solve problems in complex, and unique networks with mixed environments
• Support engineers from multiple teams as well as the field and aids them in problem resolution
• Work on complex and diverse problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation
• Provide systems/product training, both internally and externally, and intellectual property material
• Provide guidance to Engineering and product organizations on future product development
• Innovate within the strategy to create new service capabilities
• Provide guidance and leadership on service delivery models to the Delivery teams and CX Management
• Drive successful outcomes with Global Customer Experience Technical team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.