Full-time (80 hours biweekly) Weekdays, daytime hours **General Summary** Coordinates admissions, insurance authorizations, clinical case management, and discharge planning for children and adolescents admitted into the day hospital program. **Duties and Responsibilities** **Essential Functions:** + Coordinates referral process, admissions, discharges, and assists in communicating transfers to other levels of care. + Utilizes a structured interview tool to conduct an in-depth clinical assessment, and documents this using approved WellSpan Philhaven evaluation forms. + Conducts inter-agency meetings as necessary. + Performs pre-certifications and continued stay reviews with HMO's. + Addresses and resolves client funding matters. + Completes assessments as needed. + Orients family members to nature of therapeutic services and the specific program. + Collaborates in appropriate treatment and discharge plans with client, guardians, and community agencies. + Collaborates in communicating appropriate treatment and discharge plans with the funding sources and the treatment team. + Coordinates staff schedules/caseloads, transportation, and meals as applicable to the program. + Sends and tracks satisfaction questionnaires. + Assists with tracking operational data. + Transports clients safely, as needed. + Assists treatment team members in planning and leading therapeutic groups and other activities. + Communicates relevant client progress and participates in weekly treatment team planning. + Completes progress notes, treatment plans, and discharge instructions/summaries, as needed. + Documents client's functioning, response to treatment, behavioral changes, unsafe events as well as family and agency contacts and decisions. + Manages behavioral crises including 1:1 observation, redirection, physical restraint, and team crisis interventions. **Common Expectations:** + Demonstrates leadership through collaboration with other team members, maintaining positive solution-focused communication, taking initiative, leading by example, demonstrating open and consistent communication, understanding of diagnosis and clinical interventions, and investing in the development of growth of staff and the program. + Demonstrates knowledge of the principles of growth and development over the life span of the assigned client population. + Assesses and interprets client age specific data and provides appropriate, age specific treatment. + Exhibits clinically and developmentally appropriate communication to support the client's treatment plan. + Demonstrates collaboration and teamwork in maintaining a structured and safe milieu. + Exhibits clinically appropriate relational (i.e.: accurate empathy, active listening) skills. + Establishes and maintains positive therapeutic relationships with clients. + Demonstrates commitment to clients, visitors and other staff by complying with all applicable safety regulations, identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety, and participating in safety education programs and root cause analyses as required. + Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. + Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Attends scheduled meetings as required. + Maintains proficiency in therapeutic crisis intervention principals of de-escalation. + Computer and keyboarding skills at a level normally acquired during business school training. + Complete documentation according to established standards. + Orients new staff. + All other responsibilities as assigned by the program leadership. **Required for All Jobs:** + Performs other related duties as identified. + WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program. + WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. **Physical Demands:** + Standing - Frequently + Walking - Frequently + Sitting - Occasionally + Carrying/Lifting - Occasionally (50lbs-Not applicable for Adult Programs) + Pushing/Pulling - Occasionally (50lbs-Not applicable for Adult Programs) + Kneeling/Crouching - Occasionally (Not applicable for Adult Programs) + Reaching - Occasionally + Talking - Frequently + Hearing - Frequently + Repetitive Motions - Occasionally + Eye/Hand/Foot Coordination - Occasionally **Working Environment:** + Occupational Hazards - Occasionally + Bloodborne Pathogen - Exposure **Qualifications** **Minimum Education:** + Bachelors Degree Meets the definition of a Mental Health Worker under PA CODE 5200.3 (i) Has a bachelor's degree from a college or university that is accredited by an agency recognized by the United States Department of Education or the CHEA in a recognized clinical discipline including social work, psychology, nursing, rehabilitation, or activity therapies. (ii) Has a graduate degree in a clinical discipline with 12 graduate-level credits in mental health or counseling from a program that is accredited by an agency recognized by the United States Department of Education or the CHEA. (iii) Has an equivalent degree from a foreign college or university that has been evaluated by the AICE or the NACES. The Department will accept a general equivalency report from the listed evaluator agencies to verify a foreign degree or its equivalency. Required **Work Experience:** + Behavioral/mental health or social science experience. Required + Less than 1 year As a Mental Health Worker or in a related field. Preferred **Licenses:** + Basic Life Support Upon Hire Required **Driver's License Statement:** Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management. **Courses and Training:** + Must provide clearance per the Child Protective Services Law amended by PA Act 33 of 1985. Upon Hire Required **Knowledge, Skills, and Abilities:** + Knowledge of current activities, therapy principals, and group counseling skills/techniques. + Requires substantial interpersonal verbal and non-verbal skills to build working alliance, empathize with, and respond to referral sources, patients, their families, and co-workers. + Analytical ability necessary to manage several tasks simultaneously in a fast-paced mental health environment. + Physical effort sometimes required in assisting, moving, or restraining agitated or immobile patients, along with the ability to walk or stand often. + Visual ability required for appropriate patient interaction and to manage written information. **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org) (https://www.joinwellspan.org/benefits/) WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Philhaven Situated on more than 200 acres, WellSpan Philhaven's main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus. At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more. **Quality of Life** Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch - farm-to-table and beyond. Conveniently located in Central Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing and both professional and semiprofessional services. (Patient population: 535,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.