Location: Bucharest, Romania

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of defence and security, aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

 

In Romania, we are advancing innovation through software engineering, research and development, delivering solutions in key markets in which Thales Group operates. Our engineers design, develop and integrate solutions that impact global industries – from fully operational systems and subsystems for naval warfare and maritime security operations, to air traffic management systems, satellite-based solutions, tactical indoor simulations, identity and biometric technologies and more.

Job summary

You will provide operational support and for the PAS infrastructure, handling incidents and processing service request. This role focuses on supporting and coaching PAS Level 1 support, delivering engineering-level input into operational improvements, and maintaining up-to-date Standard Operating Procedures (SOPs) to ensure compliance and clarity in daily operations. You will need to deliver proactive and structured support aligned with ITIL processes, focusing on service improvement.

Responsibilities:

Incident handling and service request processingCorrective maintenance and Performance monitoringDeployment/activation of change packages submitted by L3Triggering and managing the L1Creation and management of site collections (web portals).Deployment of SharePoint applicationsManagement of updates and patchesAdministration of key services such as Managed Metadata, User Profiles and Search ServicesTuning Database and performanceCheck health SharePoint farms

ITIL Processes:

Event Management - beginnerIncident Management – intermediateService Request Management - beginnerChange Management - intermediateService Level Management - beginnerProblem Management - beginnerService Asset & Configuration Management - beginner

Required Skills & Experience:

IaaS, DMZ, SSI – beginnerPAS – intermediateMicrosoft SharePoint basics – beginnerVMWare basics – intermediateknowledge of Database management (SQL server, Oracle, MySQL) – intermediateknowledge on web hosting (IIS & Apache) – beginnerInstallation and initial configuration of SharePoint components. – beginnerCreate and manage site collections. – beginnerUser access and authorization management (role assignment, SharePoint group management) – beginnerTroubleshooting and problem-solving skills. – intermediateMonitoring of system alerts and resolution of minor incidents. – intermediateMonitoring of application (Web hosting & database) usage and storage space. – intermediateImplementation of security and compliance policies (Security patch updates) – intermediateAble to follow technical procedures – intermediateFluent English

Behavioral skills:

Clear communication on technical issues (oral and written)Stress management and attention to detailEffective team collaboration

Key Deliverables:

Tickets fulfilledMaintenance reportsChecklists fulfilledProcedure for news issues (unknow issue)Report MCS

Certification:

ITIL V4 foundation

Mobility:

Flexibility to travel between France and BelgiumNo work from home availableOn-boarding period: 3 months

Your careeer at Thales:

Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your competences in different areas:

Room and attention to personal development.

Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solutiom

Choose between a technical expertise or a leadership path.

Build an international career within a leading Engineering Group.

Work for different Thales domains & entities.

Your immediate benefits:

24 holiday days a year

Benefit Online

A good work-life balance which includes flexible working hours

A comprehensive compensation and benefit package including medical coverage & life insurance

GoFluent & Udemy Subscription

Engineering, Technology & Management Academies

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.