**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.** Need Help? (https://www.brainshark.com/bbandt/careers-site-faq) _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)_ _(accommodation requests only; other inquiries won't receive a response)._ **Regular or Temporary:** Regular **Language Fluency:** English (Required) **Work Shift:** 1st shift (United States of America) **Please review the following job description:** Resolves highly complex technical issues for Truist's Network applications. ***For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)*** **ESSENTIAL DUTIES AND RESPONSIBILITIES** Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues. 2. In this capacity, oversees others who perform programming and debugging activities. 3. Responds to issues in a timely manner by receiving and investigating incidents or service tickets. 4. Provides technical consultation on extremely challenging or unusual situations. 5. May lead large, complex projects related to improving processes or support capabilities. 6. May engage and mange external vendors. 7. Interprets internal/external business challenges and recommends best practices. 8. Uses sophisticated analytical thought to exercise judgment and identify innovative solutions. 9. Mentors less experienced teammates to build technical expertise. 10. May have people management responsibilities. **QUALIFICATIONS** **Required Qualifications:** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience. 2. Deep specialized and/or broad functional knowledge. 3. Sound understanding of business and organizational strategies and processes. 4. Ability to interpret internal and external business challenges and recommend best practices. 5. Ability to lead complex projects. 6. Sophisticated analytical skills and the ability to solve complex technical and business problems. 7. Ability to influence others at senior levels to adopt a new perspective. **Preferred Qualifications:** 1. Bachelor's degree and/or Master’s degree with eight years of experience in data transmissions or an equivalent combination of education and work experience. 2. Deep knowledge and experience in software support or development. 3. Banking or financial services experience. 4. Responsible for installing/upgrading, configuring, and supporting the enterprise data transmissions (Sterling File Gateway, Connect: Direct and Control Center) platforms. 5. Supports environmental changes, which includes gathering requirements for system changes. 6. Provides third-level production support covering 24/7. 7. Monitors the infrastructure to identify areas for improvement and makes recommendations for the elimination of areas that are susceptible to failure. 8. Stays up to date on all aspects of security, related to the data transmissions platforms and integrations. 9. Attends and sometimes leads recurring project status meetings via conference call. 10. Multi-task and works independently, while applying logic and discretion. 11. Applies in-depth knowledge of application support and an understanding of best practices. 12. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for highly complex issues. 13. Maintains standards and procedures for the data transmissions areas. 14. Responds to issues in a timely manner by receiving and investigating issues, incidents and service requests. 15. Provides technical consultation on extremely challenging or unusual situations. 16. May lead large, complex projects related to improving processes or support capabilities. 17. Engages and manage external vendors and partners. Interprets internal/external business challenges and recommends best practices. 18. Uses sophisticated analytical thought to exercise judgment and identify innovative solutions. 19. Mentors less experienced teammates to build technical expertise. 20. Leads the team of data transmission resources 21. 3-5 experience in Sterling File Gateway/B2B Integrator, Sterling Secure Proxy, SEAS, Connect: Direct and Control Center, performing installs, administration, and configuration. 22. Understanding of network protocols, firewall configuration, and security concepts. 23. Good experience with IBM mainframe, Windows, and Linux system administration. 24. Working knowledge of security certificates. 25. Experience in handling production support engagements. 26. Ability to perform a broad range of tasks and project assignments concurrently through effective prioritization of work. 27. Be self-motivated and self-managing, demonstrating sound judgement and effective decision making. 28. Deep specialized and/or broad functional knowledge. 29. Sound understanding of business and organizational strategies and processes. 30. Ability to interpret internal and external business challenges and recommend best practices. 31. Ability to lead complex projects. 32. Sophisticated analytical skills and the ability to solve complex technical and business problems. 33. Ability to influence others at senior levels to adopt a new perspective. 34. Strong technical communication skills. **OTHER JOB REQUIREMENTS / WORKING CONDITIONS** **Sitting** Frequently (25% - 50% of the time) **Lifting** Up to 25 lbs. **Visual / Audio / Speaking** Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. **Manual Dexterity / Keyboarding** Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. **Availability** Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. **Travel** Up to 25% **General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/) . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. **_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._** EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)