About the Role: 

We are seeking a skilled Data Support Analyst to join our team and provide technical support for our Dynamics 365 (D365) environment. 

· You will be responsible for identifying, analyzing, and resolving data-related issues across multiple platforms including D365, Azure Data Lake, Databricks, and associated ETL pipelines. 

· As a Data Support Analyst, you will work closely with business analysts, developers, and data engineers to ensure the integrity and performance of our enterprise data systems. 

· You will help drive data reliability and quality across operational and reporting layers including Power BI, SSRS, and SQL Server. 

· This role is ideal for someone passionate about troubleshooting, data architecture, and continuous improvement in a cloud-integrated environment. 

Primary Responsibilities of the Data Support Analyst, 

Troubleshoot and resolve data issues related to Dynamics 365 Finance and Operations (D365 F&O), including batch jobs, data syncs, and integrations. 
· Monitor and maintain ETL pipelines and dataflows across Azure Data Lake, Synapse, and Databricks. 
· Collaborate with BI teams to support Power BI dashboards, D365 analytical workspaces, and SSRS/SSIS reports. 
· Perform root cause analysis and provide timely resolutions for failed data loads or latency issues. 
· Assist with maintaining data quality, validation processes, and master data integrity. 
· Document technical support processes, configurations, and troubleshooting steps. 
· Support change management and deployment processes using Azure DevOps or Lifecycle Services (LCS). 
· Analyze system logs and performance metrics to proactively identify potential issues. 

Required Qualifications of the Data Support Analyst, 

· 3+ years supporting data environments in Microsoft Dynamics 365 Finance and Operations (D365 F&O). 
· Hands-on experience with Azure Data Lake, Databricks, and Power BI. 
· Proficiency in SQL Server, including stored procedures, views, and complex queries. 
· Experience with SSIS and SSRS for report development and maintenance. 
· Familiarity with ETL concepts, data warehousing, and troubleshooting data integration workflows. 
· Understanding of Azure DevOps pipelines, lifecycle services (LCS), or similar ALM tools. 

Preferred Qualifications of the  Data Support Analyst, 

· Experience with Microsoft Azure Synapse, Logic Apps, and Data Factory. 
· Knowledge of D365 Data Management Framework and Electronic Reporting (ER). 
· Exposure to CI/CD practices and Git version control. 
· Microsoft Certified: Dynamics 365 Fundamentals or equivalent Azure Data certifications. 
· Bachelor’s degree in Information Systems, Computer Science, or a related technical field.