At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Job overview and responsibilities

Collaborate with cross-functional teams like Tech Ops, NOC to design, develop, and maintain predictive models that drive actionable insights and optimize various aspects of our airline operations with an emphasis on Tech Ops performance.

Engage with domain experts to understand business challenges, identify data-driven opportunities, and enhance decision-making and operational efficiency in the intersection of Tech Ops and NOC business processConduct data mining, data cleaning, and feature engineering to ensure high-quality datasets for analysis and modeling, in order to reduce unplanned out of service aircraft or improve throughput or mitigate risk for Tech Ops operationDevelop, utilize state-of-the-art models (e.g. machine learning, statistics or optimization) models and advanced analytics solutions to create actionable business insights for better future operational outcomes to enable data-driven decision making within demand, supply and buffers as it relates to Tech Ops performanceEffectively communicate complex data insights and model results to non-technical stakeholders in a clear and concise mannerStay current with industry trends, emerging technologies, and best practices in data science and machine learning to ensure the continuous improvement of our analytics capabilities

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Job overview and responsibilities

Collaborate with cross-functional teams like Tech Ops, NOC to design, develop, and maintain predictive models that drive actionable insights and optimize various aspects of our airline operations with an emphasis on Tech Ops performance.

Engage with domain experts to understand business challenges, identify data-driven opportunities, and enhance decision-making and operational efficiency in the intersection of Tech Ops and NOC business processConduct data mining, data cleaning, and feature engineering to ensure high-quality datasets for analysis and modeling, in order to reduce unplanned out of service aircraft or improve throughput or mitigate risk for Tech Ops operationDevelop, utilize state-of-the-art models (e.g. machine learning, statistics or optimization) models and advanced analytics solutions to create actionable business insights for better future operational outcomes to enable data-driven decision making within demand, supply and buffers as it relates to Tech Ops performanceEffectively communicate complex data insights and model results to non-technical stakeholders in a clear and concise mannerStay current with industry trends, emerging technologies, and best practices in data science and machine learning to ensure the continuous improvement of our analytics capabilities

What’s needed to succeed (Minimum Qualifications):

Bachelors degree in Data Science, Computer Science, Mathematics, Statistics, or a related field4 years of experience or schooling in data science, machine learning, optimization, statistics or a related field1 years designing and programming/coding data structures for large-scale computer modelsCoursework or work experience with statistics, machine learning, optimization, big data analytics and/or forecasting techniquesAbility to work with cross functional groups, strong relationship building skillsDemonstrated expertise in designing, developing, and deploying machine learning models and advanced analytics solutions with business results.Proficiency in Python or R and experience with machine learning librariesFamiliarity with SQL and experience working with relational and non-relational databasesExceptional analytical, problem-solving, and critical thinking skillsExcellent communication and presentation skills, with the ability to convey complex concepts to non-technical stakeholders.Strong interpersonal, verbal and presentation skillsHighly organized, and the ability to multi-task competing prioritiesDemonstrated ability to create business valueMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Masters degree or higher is preferred1 years of airline business experienceTech Ops, NOC, NP or Flight Ops experienceBlack Belt certification and demonstrated results through utilization of DMAICPrior experience in the aviation industry or a strong understanding of airline operations is a plusKnowledge of United/industry data sourcesStructured programming for large-scale computer models

What’s needed to succeed (Minimum Qualifications):

Bachelors degree in Data Science, Computer Science, Mathematics, Statistics, or a related field4 years of experience or schooling in data science, machine learning, optimization, statistics or a related field1 years designing and programming/coding data structures for large-scale computer modelsCoursework or work experience with statistics, machine learning, optimization, big data analytics and/or forecasting techniquesAbility to work with cross functional groups, strong relationship building skillsDemonstrated expertise in designing, developing, and deploying machine learning models and advanced analytics solutions with business results.Proficiency in Python or R and experience with machine learning librariesFamiliarity with SQL and experience working with relational and non-relational databasesExceptional analytical, problem-solving, and critical thinking skillsExcellent communication and presentation skills, with the ability to convey complex concepts to non-technical stakeholders.Strong interpersonal, verbal and presentation skillsHighly organized, and the ability to multi-task competing prioritiesDemonstrated ability to create business valueMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Masters degree or higher is preferred1 years of airline business experienceTech Ops, NOC, NP or Flight Ops experienceBlack Belt certification and demonstrated results through utilization of DMAICPrior experience in the aviation industry or a strong understanding of airline operations is a plusKnowledge of United/industry data sourcesStructured programming for large-scale computer models