**Issue Remediation Analyst – C10** **About us:** **Analytics & Information Management** AIM is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast-growing organization working with Citi businesses and functions across the world. **Remediation & Remuneration COE** Remediation team is responsible for cross functional coordination of customer facing remediation efforts. Provide oversight, prioritization, and scheduling of remediation activities with remediation partner teams including Technology, FSO, Analytics groups, Shared Services (mail vendor) and Controllers. R&R AIM Team works as the data Analytic partner for the Issue Remediation Business Team. **Job responsibilities:** R&R team manages the analysis of the customer remediation issues across globe, currently in retail consumer bank. The critical areas are work is divided into: + **Remediation analysis** : Execution of the comprehensive data remediation approach on Customer issues due to gaps observed in policies and governance, Self-identified, or through IA. + **Impact assessment** : Identification of size of the customers and the dollar amount impacted due to these issues. + **Issue Management** & **Root cause analysis** : Identifying the issues and reasons for the issues by leveraging analytical methods. + **Audit Support** : Tracking implementation plans and providing data evidence, artifacts for audit completion **Expertise Required:** **Tools and Platforms** + Proficient in SAS, SQL, RDBMS, Teradata, Unix + Proficient in MS Excel, PowerPoint, and VBA + Jira, Bitbucket + Mainframes + Exposure to Big data, Python **Domain Skills** + Good understanding of banking domain and consumer products (Retail Banking, Deposit, Loans, Wealth management, Mortgage, Insurance, etc.) + _(Preferred)_ Knowledge of Finance Regulations, Understanding on Retail Business/ Banking Domain **Analytical & Interpersonal Skills** + Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form + Data analysis, Data profiling, Data Management skills + MIS reporting and generate actionable Business Insights + Should have excellent communication and inter-personal skills + Good process management skills + Ability to work in teams **Other Info:** + **Education Level** : Master’s / Advanced Degree in Information Technology/ Computer Applications/ Engineering/ MBA from a premier institute + Overall experience of 2-5 years with At least 1 year experience in Banking Industry delivering data solutions + **Job Category** : Decision Management + **Schedule** : Full-time + **Shift** : Regular Local Working Hours (aligned with NAM working hours) + **Employee Status** : Regular + **Salary Grade** : C10 ------------------------------------------------------ **Job Family Group:** Decision Management ------------------------------------------------------ **Job Family:** Data/Information Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.