The **Data Exchange Analyst** is responsible for supporting the business community by working directly with customers and third-party administrators to establish and maintain inbound and outbound EDI and API connections related to eligibility. You will + Assist customers and third-party administrators with implementation, testing and support of inbound data connections + Support external customers and internal processing areas by trouble shooting transmission or formatting issues + Act as a liaison between the business community and IT + Supply technology vendors and/or plan holders plan specific requirements based upon Guardian’s internal systems and standard formats + Work with vendors and/or plan holders to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standard formats + Respond to internal and external inquiries regarding connection(s) + Complete detailed user acceptance testing of inbound eligibility files + Provide ‘Best in Class’ service to our customers based on the channel of their preference + Handle complex calls requiring the analyst to lead a customer through difficult technical data + Attend relevant training, job sharing, mentoring and establishing personal networks + Maintain procedural guidelines + Report system related problems + Actively participate in team meetings + Assist other team members when necessary to meet established deadlines and customer expectations You have + College degree preferred or equivalent work experience + High School diploma or equivalent required + Experience working in insurance industry preferred + Experience working with HIPAA data files Strong computer skills: Text Pad (or other EDI file viewing application) and MS Excel + Strong ability to manipulate data files to create output in various formats + Flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines + Demonstrated communication skills, both oral and written + Proven analytical skills + An ability to function in a team environment and build strong working relationships LOCATION This is a remote position with preference given to candidates within a commutable distance to a Guardian office. **Salary Range:** $48,170.00 - $72,260.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. **Our Promise** At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. **Inspire Well-Being** As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._ **Equal Employment Opportunity** Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. **Accommodations** Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com . **Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.** Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .