The Data Exchange Analyst is responsible for supporting the business community by working directly with customers and third-party administrators to establish and maintain inbound and outbound EDI and API connections related to eligibility.

You will

Assist customers and third-party administrators with implementation, testing and support of inbound data connections

Support external customers and internal processing areas by trouble shooting transmission or formatting issues  

Act as a liaison between the business community and IT

Supply technology vendors and/or plan holders plan specific requirements based upon Guardian’s internal systems and standard formats

Work with vendors and/or plan holders to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standard formats

Respond to internal and external inquiries regarding connection(s) 

Complete detailed user acceptance testing of inbound eligibility files

Provide ‘Best in Class’ service to our customers based on the channel of their preference

Handle complex calls requiring the analyst to lead a customer through difficult technical data

Attend relevant training, job sharing, mentoring and establishing personal networks

Maintain procedural guidelines

Report system related problems

Actively participate in team meetings

Assist other team members when necessary to meet established deadlines and customer expectations

You have

College degree preferred or equivalent work experience

High School diploma or equivalent required

Experience working in insurance industry preferred

Experience working with HIPAA data files Strong computer skills:  Text Pad (or other EDI file viewing application) and MS Excel

Strong ability to manipulate data files to create output in various formats

Flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines

Demonstrated communication skills, both oral and written

Proven analytical skills

An ability to function in a team environment and build strong working relationships

LOCATION

This is a remote position with preference given to candidates within a commutable distance to a Guardian office.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.