Driveway.com | Data Entry Specialist

Location: Medford OR (on-site)

Schedule: 5 days a week, 8:00-5:00pm (weekends included)

Compensation: The full salary range for this position is $16.85-$24.05 annually. The anticipated starting pay is $19.50-$20.00, determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in process in accordance with applicable pay equity and transparency laws.

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!

The Specialist, is responsible for coordinating customer vehicle purchases through the virtual process and ensuring all purchase and DMV paperwork is accurate and processed timely.

What You'll Do

Review consumer title and supporting documents and verify accuracy

Print, prepare, audit, and upload required paperwork to complete vehicle purchases

Work directly with customers and internal teams when needed to resolve title issues

Communicate effectively with customers through chat, phone, and CRM/email

Answer customer questions regarding the purchase paperwork

Receive return documents and verify transaction accuracy and completion (trade-in, payoffs)

Scan deal jacket to initiate vehicle payoff

Independently work assigned queues

Document all processes in Salesforce and Smart Sheets to ensure quality tracking

Timely and accurately process titling work in assigned states or regions

Identify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issues

Additional work and tasks as needed

What You'll Bring

Strong organizational and time-management skills with exceptional attention to detail

Excellent verbal, written, and interpersonal communication abilities

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams, etc.)

Ability to multitask, prioritize effectively, and handle sensitive information with discretion and confidentiality

Active listening and critical-thinking skills

DMV knowledge preferred

Proven ability to adapt quickly to role needs and work independently with minimal supervision

High school diploma or equivalent required; bachelor’s degree in a related field preferred

Prior experience in a business office environment preferred

We offer best in class industry benefits:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.