Job Title: Data Entry ClerkJob Description Our company thrives on collaboration, driving success as a leader in Industrial Precision Solutions and Advanced Technology. Our employees excel in an environment that promotes personal growth, continuous improvement, and customer success. We design equipment globally for precise application and curing of various finishes and adhesives. Production lines are enhanced with our custom engineered robotic solutions. Responsibilities + Process inbound requests from internal and external customers via phone or electronically for quotes, orders, returns, warranties, and inquiries. + Accurately create and manage standard quotations, sales orders, returns, and other transactions in SAP promptly. + Answer inquiries regarding order status, order expedites, inventory availability, delivery status, and pricing. + Troubleshoot and resolve customer complaints efficiently. + Communicate effectively with other teams to resolve issues and obtain necessary information. + Utilize case management technology to update and retrieve task status. + Maintain a positive, supportive, and professional work environment. + Identify opportunities for task enhancement and improvement. + Meet performance standards as per established metrics to drive improvements. + Perform other duties as assigned. Essential Skills + Excellent written and verbal communication skills + Strong organizational and time management abilities + Customer-focused and collaborative + Detail-oriented and self-motivated + Proficient in computer skills, including SAP system knowledge + Ability to work under pressure and maintain professionalism Additional Skills & Qualifications + Associate or bachelor's degree preferred + One to two years of customer service experience preferred + Experience with SAP ECC and case management systems preferred + Experience in a customer service-related or business environment is highly desired + Proficient in Microsoft Excel, Outlook, and other administrative support tools + Ability to handle tickets and emails efficiently + Detail-oriented and capable of working independently Work Environment Office environment with working hours from Monday through Friday, 8 AM to 5 PM. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. Job Type & Location This is a Contract position based out of Amherst, OH. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Amherst,OH. Application Deadline This position is anticipated to close on May 20, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.