Job Summary

Job Description

Maintain, manage and support computing centers to ensure the proper functioning of all centers and their various systems.

What is the opportunity?

The successful candidate will be responsible for the efficient installation, operation and maintenance of computer systems for an enterprise mission critical data center, including efficient and strategic completion of preventative maintenance, work requests and responses to day-to-day operational activities on a 24hr X 7 day/night rotation.

Provide the support necessary to complete electronic hardware installations within Data Centre cabinets, including some cabling requirements, management module configuration and troubleshooting using a Remote Operations Model.

The incumbent will assist in the execution of tasks in highly sensitive environments, as well as provide general supervision of vendors and the operation of building systems, including various computer and network hardware.

The individual will be a primary contact for all client, security and operational engagements between the hours of their scheduled shift. This focal point will drive daily priorities and distribute work to additional team members when needed.

What will you do?

Assist with ongoing issues with day-to-day operations by responding to Incident engagements, audit requirements and process documentation

Ensure all requests within the ticketing system are acted on accordingly and status updates are submitted for any new or existing hardware installations

Perform hardware upgrades, firmware updates, troubleshoot remote connectivity, resolve build errors or hardware issues and perform diagnostics

Handle deliveries of computer equipment and parts that arrive on site and administer the inventory as required.

Communicate with other technology platform clients to determine client demands and assist with various vendor equipment

Participate in checking and monitoring of control room operations, building systems and assist with preventative maintenance duties 

Assist with documentation and policy creation. Coordinate and attend training sessions as required

May be only IT staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority /emergency situations (including extreme weather and/or overtime type assignments)

What do you need to succeed?

Must have

High School Diploma or GED equivalent

Experience with Computer Operating Systems, Software and Hardware

Physical requirement to include stooping, standing, climbing and frequent lifting of a minimum of 50 lbs, of equipment (computer systems, tools, ladders) and ability to safely use lifting devices

Able to work on a 24hr X 7-day/night rotation

What is in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

#LI-POST
#TECHPJ

Job Skills

Customer Service, Data Center Administration, Data Center Facility Management, Decision Making, Group Problem Solving, Hardware Infrastructure, Hardware Installations, System Integration Testing (SIT), Technical Troubleshooting, Time Management

Additional Job Details

Address:

1 CRANE AVE:STRATFORD

City:

STRATFORD

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-12

Application Deadline:

2025-09-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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