Description In 2006, Amazon Web Services (AWS) began offering IT infrastructure services to businesses in the form of web services -- now commonly known as cloud computing. One of the key benefits of cloud computing is the opportunity to replace up-front capital infrastructure expenses with low variable costs that scale with your business. With the Cloud, businesses no longer need to plan for and procure servers and other IT infrastructure weeks or months in advance. Instead, they can instantly spin up hundreds or thousands of servers in minutes and deliver results faster. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world with data center locations in the U.S., Europe, Brazil, Singapore, Japan, and Australia. Project Description There is growing interest to use textual data from official sources to supplement financial analysis. Textual content (tweets, news, regulatory reports, emails, memos, ...) provides more data than accounting and price information, which explains why text as a form of data is experiencing rapid growth in economic and financial analysis. Each SEC filing contains thousands of characters of text and tables in multifaceted sections. A single study by the IMF (https://blogs.imf.org/2019/12/16/the-power-of-text-how-news-influences-sentiment-in-financial-markets/) processed 4 million news articles. The students will work to create a toolkit that showcases an AI solution targeted at fintech. Key job responsibilities -You will manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers. -Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness -You will manage workflow ticketing and extraction/development of performance metrics -Configure physical security devices including cameras, readers, and panels. -Support daily operational security across a data centre campus -Distil overarching security strategy into daily tactics to reach management goals About the team ASSET (Advanced Security System Engineer Team) provide security task support to AWS Data Centres across Europe and Israel. Basic Qualifications 1 to 5 years experience in Data Centre operations room/centre. Exposure to Physical Security operations. Configuration of security devices including cameras readers and panels. Great customer service skills. Preferred Qualifications Experience managing a chat queue and trouble tickets An understanding of how to configure physical security devices including cameras, readers, and panels. Experience working in a data centre environment Experiance in working in a SOC environment Certification for Lenel Onguard programming Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.