Description Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities -Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services -Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors -Performing on-call duties and participating in scheduled maintenance and change management activities -Contributing to documentation and process improvement initiatives based on your analysis of operational issues -Helping to interview, train and onboard new team members Physical Requirements: -Lifting and moving material up to 40 pounds each -Working in cramped and/or elevated locations -Bending, lifting, stretching, and reaching -Standing and walking for up to 8+ hours a day -Ascending and descending ladders, stairs, and gangways safely and without limitation Work in an industrial environment -Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). -This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: -Ability to travel to or commute between data center locations as needed -Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational -Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. Basic Qualifications - 1+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - 1+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience - High school or equivalent diploma Preferred Qualifications - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure - Experience working in a colocation data center facility - 2+ years of server hardware troubleshooting and repair experience - 2+ years of Linux troubleshooting, such as, firmware flashes, and bios configuration experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . 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