This role will provide after-hours Help Desk support for internal users and systems. Monitor applications, systems, and infrastructure dashboards throughout the shift, Ensure all monitored systems remain in a “green” operational state. Respond to alerts and system issues when dashboards show yellow or red. Follow documented playbooks for troubleshooting, remediation, and escalation. Create, update, and resolve tickets in the ticketing system as issues arise. Communicate clearly with on-call teams and document all actions taken. Monitor environmental services and system health overnight. Escalate incidents appropriately based on severity and established procedures. Maintain shift handoff notes for the next team. Shift will be Sunday-Tuesday 6pm-6am Wednesday 6pm-12am

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