Apply Description

ark data centers is seeking a full-time Data Center Specialist at its state of the art data center facility 

in Freeport, Pennsylvania. Under general supervision, the Data Center Specialist performs basic dayto-day activities to operate the Data Center by policies and procedures; contact for after hour 

response to Data Center problems or issues; and provides support to customers, staff, and/or 

contractors.

Essential Duties and Responsibilities:

• Acts as the first point of contact for any building issues (climate control, odors, smoke,

spills, damage, emergencies, and repairs)

• Provide support to customers, staff, and/or contractors.

• Managing a ticket queue and escalating issues to appropriate team members

• Installs and maintains all cross connects.

• Create documentation and maintain that documentation through the change process.

• Performs immediate cleaning duties necessary to maintain a clean and safe facility.

• Performs other maintenance duties as assigned by the Data center Manager

• Managed incoming and outgoing shipments. 

• This includes the preparation of outgoing packages, return shipments and receipt of 

deliveries. This may also require managing large, heavy parcels.

• Read and comprehend technical information relating to the Data Center infrastructure, 

hardware, software, peripherals, and telecommunication devices.

• Use monitoring systems to identify problems or issues with the Data Center infrastructure.

• Inspect equipment visually and listen to mechanical problems; report findings as directed.

• Accurately log and report issues and problems following standard procedures

• Troubleshoot problem issues following processes and procedures, as directed

Requirements

Education & Experience:

• Minimum of one (1) year of job-related experience

• Ability to interpret processes, flow charts, building plans and schematics.

• Ability to use standard powered and non-powered tools.

• Ability to prioritize and manage multi-functional tasks.

• Ability to work effectively under pressure, and against strict time constraints.

Interpersonal Skills:

• Effectively communicate, orally and in writing

• Work as a team member in a cooperative work environment.

• Understand and follow oral and written instructions