JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: The Data Center Break/Fix Technician III is a senior technical role responsible for leading advanced break/fix support and driving operational excellence in a high-availability data center environment. As the final escalation point for hardware failures and complex infrastructure incidents, you'll diagnose and repair critical systems, mentor junior staff, support vendor engagements, and contribute to process improvements while ensuring alignment with change and incident management protocols. 

Your day-to-day tasks will include:  

Diagnose and repair failed servers, storage nodes, and compute blades while adhering to strict SOPs and SLAs in mission-critical environments  

Replace or repair faulty components including CPUs, DIMMs, motherboards, fans, NVMe/SSD storage, and NICs in large-scale rackmount configurations  

Execute comprehensive test procedures to validate repairs and confirm successful reintegration into production workloads  

Develop and write Standard Operating Procedures (SOPs) and Method of Procedures (MOPs) for complex repair scenarios  

Collaborate with provisioning, network, capacity, and software engineering teams to coordinate repairs without impacting critical workloads  

Utilize vendor-provided and proprietary diagnostic tools for troubleshooting and system recovery including BMCs like iDRAC/iLO and CLI tools  

Provide mentorship and technical guidance to junior technicians while serving as final escalation point for complex hardware issues 

Required Qualifications:  

High school diploma or equivalent with minimum 4+ years of hands-on data center hardware repair experience  

Advanced expertise in server hardware troubleshooting including enterprise-grade servers, storage systems, and networking components  

Proven experience with component-level repairs including CPUs, memory modules, motherboards, and storage devices  

Proficiency with diagnostic tools including BMC interfaces (iDRAC, iLO), CLI tools, and vendor-specific troubleshooting software  

Strong understanding of data center operations, SLAs, and change management protocols in high-availability environments  

Demonstrated ability to work independently on complex technical issues and serve as escalation point for junior staff  

Experience writing technical documentation including SOPs and MOPs for hardware repair procedures 

Preferred Qualifications:  

Associate degree in Information Technology, Computer Science, or related technical field  

Industry certifications such as CompTIA Server+, A+, or vendor-specific hardware certifications (Dell, HPE, etc.)  

Experience mentoring or training junior technical staff in data center operations  

Knowledge of ITIL framework and incident management best practices  

Familiarity with cross-functional collaboration in enterprise IT environments  

Basic understanding of networking concepts and storage technologies  

Previous experience in 24/7 operational environments with rotating shift schedules

*Day Shift and Night Shift Available 

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.