This position conducts research and analysis of data center operating procedures and production processes to recommend improvements. The onsite position resides at Chesapeake providing support services to the Store Support Center (SSC), Distribution Centers, and Field Associates. The analyst is responsible for scheduling, overseeing, and assisting with data center environmental systems. This position will also be responsible for assisting with network, server, storage, and application support utilizing ServiceNow for incidents and requests. The analyst assists with IT staff training, supporting the goals and requirements of the Data Center Operations department. This position will also be tertiary support for the activities of the 24X7 Network Operations Center (NOC) located at the SSC.


Primary Responsibilities:
 Support all enterprise systems, performing system monitoring, troubleshooting, escalation, and issue resolutionResponsible for monitoring, coordinating, documenting and tracking system backups.Overseeing the building management system (BMS) monitoring of the environmental systems within the Network Operations Center, SSC Data Center, and the Disaster Recover Data Center in DFW.Manage Data Center power, cooling, and fire suppression systems and the associated vendorsCapable of leading data center teams with infrastructure and refresh projects. Perform project and non-project related tasks and activities to support the department's goals and objectives.Manage Incidents and Service Requests via ServiceNow to ensure service level agreements (SLA) are metProvide on-the-job technical training to all assigned Data Center Operations teams to ensure systems are properly utilized and documentedDevelop and maintain knowledge-based tools that support problem analysis, determination and resolution techniques. Define development tools and procedures for daily operational support.Provide technical assistance for corporate, distribution center, and field management applicationsRegularly communicates issues and statuses on projects, problems, and departmental issues with upper management and makes recommendations for improvement.Perform iSeries maintenance and troubleshooting of production issuesInstall and update job schedule entries and monitoring toolsAdminister backup and recovery service and perform disaster recovery servicesManage security badge request for access to restricted IT areas and perform necessary monthly, quarterly, and annual auditsAnalyze ServiceNow incident ticket metrics to identify problems and reoccurring issues to make recommendations to resolve ticket volumeAssist with critical incident management escalations to ensure IT business and IT leaders are kept abreast of the status related to the critical incident.

Other Responsibilities:
 

Assist Data Center Operations Manager and other IT teams with special projects that may be assignedWork closely with Technical Teams, Application Support, Engineering, and Network Architecture groups to support all network systems and applications. Ensure smooth transition from project integration to daily operationsMaintain a high level of communication with IT operations and development teams.Assist Data Center and Technical services Manager with special projects that may be assignedAssist Project Managers and provide input on project artifacts, product evaluations, and vendor assessmentsDrive change strategy and assist in solution designs that deliver optimal value, improve efficiency and reduce costEvaluate current business processes and system capabilities, identify opportunities, and analyze potential solutions to support business goals and objectivesDirect major incident management as neededMust have flexible scheduling to take on-call escalations and cover any lapse in shift coverage

Minimum Qualifications:
 

Education: Associate’s degree in computer science, MIS or related field and/or comparable work experience5+ years’ previous experience within Computer Operations and/or Network Operations Center5+ years of experience with the IBM iSeries3+ years of lead or supervisory experience3+ years of vendor management2+ years of project management

Certification/Licensure: Network+, Security+ Certification; or willing to obtain appropriate proficiency/certification/training in applicable discipline within 6 months, as appropriate

Application Knowledge: ServiceNow, iBM iSeries, Kronos, Zabbix, Tracer Ensemble, Dell Power Max, Dell Data Domain

Key Competencies: Excellent communications and interpersonal skills requires. Strong troubleshooting skills a must. Must be able to work autonomously and participate in team activities. Must be customer service oriented.

Physical Requirements: Ability to lift 50 pounds to a height of 3-4 feet. Must be able to bend, kneel, and sit properly to install/de-install servers and network equipment out of racks

Full time

500 Volvo Parkway,Chesapeake,Virginia 23320

IT Services

Dollar Tree