Complete Description:
The Office of the Chief Technology Officer seeks an experienced Data Center Infrastructure Support Technician.
The Data Center Infrastructure Support Technician will be a member of a cross-functional team of engineers and technicians supporting the District’s various data centers’ facilities and District programs.
The objective of this procurement is to assist with the operation, maintenance, and on-going customer support of the Data Center facilities and the programs/applications that are supported by them. The operation and maintenance includes, but not limited to, the power support systems, environmental conditioning systems, and the overall physical installation. Will work with managers and staff on ensuring the cleanliness of the data center, optimal organization of equipment racking, management of the power needs and connectivity, ensuring patch cables and power cords are properly and accurately run and neatly dressed. Assisting with the operational logistics, transportation and asset management of data center devices insuring optimal placement based on space, function, connectivity, power and cooling allocations. The responsibilities include, but are not limited to:
• Monitor power, cooling/environmental, security and support systems.
• Monitor and operate data centers’ critical functions and facilities to meet or exceed up-time service levels.
• Provide production support to the various teams including: Server, SAN, Main Frame, Network, Messaging, and Security.
• Provide “remote hands” assistance, as requested by support teams and customers.
• Respond physically to trouble situations within the local facility and conduct initial troubleshooting as may be required.
• Perform hardware installations including cabinets/racks, shelves, power strips, raids, cable management, and customer equipment (servers and network devices).
• Must be able to work independently and as part of a team; able to interact with colleagues at all levels of the organization.
Behavioral Characteristics:
Ability to function in a team environment; willing to learn new tech; thrives in a time-critical, results-oriented environment, speaks and writes effectively in clear concise English, can analyze and think critically, is detail-oriented.
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Solid working knowledge of electrical and mechanical systems including switchgear, backup diesel generators, large scale UPS installations
Required
7
Years
3 - Expert
Solid working knowledge of power distribution units, CRAC/CRAH systems, security monitoring, and fire detection/suppression systems.
Required
7
Years
3 - Expert
Hands-on experience with server and network interconnection
Required
7
Years
3 - Expert
Excellent mechanical and electrical skills with hands-on experience
Required
7
Years
3 - Expert
Understanding of NFPA/NEC documents, EIA/TIA standards, building codes and safety practices
Required
7
Years
3 - Expert
Demonstrated project management skills including managing outside contractors.
Required
5
Years
3 - Expert
Familiar with power distribution and management for data center production hardware and infrastructure support equipment.
Required
7
Years
3 - Expert
Familiarity and understanding of DC power distribution and wiring practices as employed by the telecommunications industry.
Required
5
Years
2 - Proficient
Knowledge and experience with the Microsoft Office suite.
Required
5
Years
2 - Proficient
Ability to use common hand and power tools correctly and safely, maintaining a safe and secure work area.
Required
7
Years
3 - Expert
Understanding of IP service implementation, routing and switching protocols
Required
3
Years
2 - Proficient
Receive and provide constructive feedback from/to the group regarding the quality, integrity, safety, and efficiency of operations.
Required
5
Years
2 - Proficient
Excellent communication skills (oral and written) in clear concise English with correct spelling and grammar.
Required
7
Years
2 - Proficient
Ability to provide hospitable and enthusiastic assistance to customers, prospective customers, outside vendors, and visitors
Required
5
Years
3 - Expert
Familiarity with DCIM/BIM systems and ability to learn and maintain implemented system.
Required
5
Years
2 - Proficient
Understanding of the physical function of a data center.
Required
Work experience in data centers and/or telephone central offices.
Required
Technology related schooling
Desired
Must have a valid US driver’s license
Required
Ability to drive to various District Data Centers and support facilities
Required
Must be able to lift at least 75lbs. (The physical demands described here are representative of those that must be met by an employee to be successful
Required
Must be able to work various shifts, weekends, and/or on holidays
Required
• Must be able to participate in an on-call rotation.
Required