At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
At Broadridge, we have built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are looking to hire an energetic and innovative individual to join the Global Monitoring Team. The Global Monitoring Analyst is responsible for proactive monitoring, along with managing and escalating incidents. He/she will be responsible for initial troubleshooting and resolution of incidents, as applicable. He/she will interface with network/systems/application engineers and vendors to resolve issues. He/she will also interact with customers to resolve connectivity issues.
The Global Monitoring Analyst needs to have good troubleshooting skills and a good understanding of systems and networks. Along with his/her technical skills, diligence and attention to details are also key. He/she must have the ability to multi-task and prioritize work accordingly. He/she must be eager and quick to learn and is a good communicator. Lastly, he/she must have a good sense of customer service.
The infrastructure itself represents a motivating challenge: Windows platforms spread across more than 500 physical servers hosting 1,500 VM’s located in 4 data centers worldwide. The system infrastructure consists of multiple server platforms and NAS storage.
Responsibilities include:
Proactive monitoring of applications, networks, and systems with a sense of urgency when issues arise
Analyze and troubleshoot application events and escalate incidents accordingly
Analyze and troubleshoot network communication failures/bottlenecks and escalate incidents accordingly
Analyze and troubleshoot system-related events and escalate incidents accordingly
Monitor security events and properly identify them for mitigation or silencing as false positive
Communicate with level 2 engineers as well as vendors to prevent/resolve an issue
Own and manage Global Monitoring incidents from creation to resolution with thorough documentation
Tests/maintenance with vendors and client
Participate in a 24x7 schedule
Participate in the continuous improvement process for refining the architecture, performance, and scalability to improve the quality and uptime of the environment
Develop and enhance system policies, procedures, and controls
Ensure adherence to Information Security guidelines
Collaborate with international clients and global internal teams
Technologies integral to our operating environments include:
Microsoft Windows 2019/2022
Automation and deployment tools
Virtual IP management
Networking devices: Cisco, Arista
Server hardware platforms: Dell / HP / Cisco UCS
Virtualization Hypervisors: VMware, Ovirt, RedHat KVM
SAN/NAS Storage (e.g., EMC, Hitachi, NetApp)
Monitoring tools (e.g., WPA, WPR, Nagios, ITRS, Spectrum, CheckMK, etc.)
Requirements (Must Have)
Bachelor's degree or equivalent experience
(MCP) Microsoft Certified Professional certification is preferred
Minimum of 2 years professional experience in a technical support or similar role
Very strong problem-solving skills, with proven ability to analyze, determine root cause and resolution of complex problems
Good analytical skills with the ability to thrive in a fast-paced environment while working independently or in a team environment
Experience working directly with customers and vendors
Experience supporting WAN/MAN/LAN networks
Experience with Windows or RHEL Linux
Exceptional technical and non-technical communication skills (written and verbal)
Strong troubleshooting and analytical skills and ability to collate and interpret data from various sources
Ability to assess and prioritize faults and respond or escalate accordingly
Capable of multi-tasking and good time management
Strong follow-through and initiative to stay with issues until they are resolved
Follow established guidelines, policies, and procedures
Ability to work on own initiative and without supervision
Willing to learn and develop new skills
Able to work flexible hours (including nights and weekends) if needed
Motivated, hardworking, and exceptional attention to detail
Strong interpersonal and written / verbal communication skills
Requirements (Nice to have)
Financial Services industry experience is a plus
Experience with Cloud Computing (AWS) is a plus
#LI-KA2 #LI-Hybrid
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.