Job Family: Software Req ID: 467512 About Us Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design. We are currently seeking a highly motivated Data Analyst to join Siemens EDA Customer Support Analytics & Technology Operations team. In this dynamic role, you will use technology, data, and analytics to drive excellence across our global customer support organization. Key responsibilities: + Manipulate and analyze large datasets, to uncover trends and patterns. + Build reports, dashboards, and other tools to help unlock actionable insights that support business decisions and operational efficiency, drive customer satisfaction and business growth. + Collaborate with the global customer support team to understand their needs and develop solutions that improve service delivery and customer experience. + Work closely with global and regional support managers to drive excellence and improve operational KPIs. + Help with building and maintaining data systems and pipelines to streamline data storage, processing, and management. + Design efficient data models and workflows aligned with analytical and business requirements. + Stay abreast of the latest technological trends and to continuously improve our processes and offerings. Qualifications: + BS/MS + at least 5 years of work experience in a related field such as Data Science, Data Analytics, or alike. + Proven experience in translating complex data into actionable insights and applying those insights to drive operational excellence. + Strong development skills with Python (including respective data manipulation libraries like Pandas, NumPy, etc.) and SQL. + Proficiency in business intelligence tools and platforms like Power BI. + Understanding of data pipelines, ETL processes, tools, and frameworks. + Familiarity with relational databases and cloud-based systems (e.g. AWS, Azure, or Google Cloud) is a significant plus. + Critical thinking and a problem-solving mentality. + Excellent communication skills, experience communicating across cultures and seniority levels, ability to persuade and drive change. + Advanced knowledge of English; both verbal and written. Working at Siemens EDA Why us? Working at Siemens EDA means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. #li-jr1 #LI-EDA #LI-on-site