Financial Markets Client Control (FMCC) is a department within Financial Markets (FM) Business Services (part of ING Wholesale Banking). The department consists of a Centre of Excellence (CoE) in Amsterdam and two execution locations in ING Hubs Bratislava and Manila that provide services to 30 countries worldwide. FMCC plays a major role in communication and became one of ING’s central contact points for FM Sales, Global Treasury, and Front Office desks.

The aim of these services is to ensure control throughout the client and counterparty life cycle (from on-boarding to exit and all processes in between) for FM, Group Treasury (GT), and ECM/DCM. FMCC works using ING’s One Agile Way Of Working principles.

Job Description

FMCC’s Management Information, Data, and Tooling (MDT)  team consist of self-steering teams and look for an individual with strong attention to detail, communication skills, problem solving ability, client oriented mindset, and someone who is coming up with own improvement’s idea. As a Client Profit & Loss (PnL) support expert:

You maintain contact with Financial Market and Global Treasury Front Office desks (Sales and/or Traders) via email and MS Teams channels and support income booking process for clients actively trading on Financial MarketsYou are the primary contact for the global front office locations, Sales locations, ING Hubs locations, front office system support teams, IT developers, and business managementHold responsibility for correct income booking process and income reporting by maintaining and supporting Saturn and Client PnL application and BI reporting toolsYou cooperate with business and IT stakeholders and keep them informed about the progress of their requestYou participate in FM related projects related to innovations and changes in a very dynamic environmentYou assist Sales, Front Office desks and identify their needs, and detect potential technical and/ or functional issues in income reporting applying the experience and knowledge to diagnose; prioritize, advise, and resolve cases

Main roles and responsibilities:

As a ClientPnL expert:

You execute daily operational tasks related to client income reporting processes to ensure correct product and location income reportingYou are responsible for Saturn and ClientPnL tooling systems support, change, development epics/stories delivery and execution.You are single point of contact for FMCC PMs/teams and business stakeholders in terms of tooling support & topicsYou are expected to be proactive and take a lead addressing issues or removing impedimentsYou manage stakeholders and collect & address stakeholder feedback periodically (continuous service improvement)You provide feedback to system owners and IT on tooling design, functionality, and performance and identify improvements for development.Always ask yourself the questions, What is it that we do, Why are we doing it, and How are we doing it?You are continuously looking to improve our way of working.

When accepting changes or new processes:

You are setting clear priorities together with the FMCC MDT leadYou estimate change impact in terms of capacity and knowledge and share this with the epic owner who is guiding the changeYou make sure to capture and maintain a stories in AZURE backlog

Together with the epic owner and system owner, you pro-actively involve all stakeholders that are required for the realization of Epic.

Focus areas

As ClientPnL support expert, you are the gatekeeper for correct deal booking process and accurate FM income reporting.

As a ClientPnL expert, you:

Are the first point of contact for Sales and Front Office desks andPro-actively manage requests and communication with Front OfficeYou process and upload trade or finance file for reporting purposes

We are looking for

Competencies and experience:

Skilled in MS Excel / BI Solutions (PBI)Experienced in communication with the clientsPrevious experience with FO support or FM product knowledgeFluent in English (verbal and written) and experienced in working in an international environmentPresentation skills

An inspiring, energetic, and approachable colleague, displaying the following behaviors:

Proactive work attitude with hands-on mentalityClient-centric mindset and strong communication skills with ability toGood team playerAbility for data driven decision making and analytical skillsAbility to work in a high pace environmentAbility to cooperate with people of different levels inside/ outside the companyAbility to express information in a manner appropriate to different levels of people & to lead negotiations

Wage (gross)2.321EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

You build your own working day - flexible working hours and work from homeDaily working time: 7hrs 45min instead of standard 8hrsDaily refreshments - coffee, fruits, drinksFully equipped gym accessible 24 hours / 7 days per weekGame room with unlimited accessModern designed coffee corner and terrace with the grill spot

WellbeING

Sick leave compensation: up to 80% of the monthly salaryLife insurance contribution: up to 22,14 EUR/per month3rd pillar contribution: up to 3% from your monthly salary24/7 external mental health supportLearning opportunities: internal and external learning programsRegular teambuildings, social events and communities

YOU/family/friends time

Extra 3 PERSONAL days per yearExtra vacation days: up to 10 extra days/per yearWe welcome yourING-positive friends: referrals starting from 1000 EUR150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary awardOur premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

Yearly bonus based on your performance and company’s resultsCafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.Green benefit – reimbursement for eco-friendly products or services up to 300 €Home office contribution: 20 EUR/per monthDiscounts from our and your favorite stores: up to 30%Warm welcome package for your fresh startPet friendly office