REQ#: RQ202971Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Data Analyst Associate

Deliver insights to help our clients turn data into action as a Data Analyst Associate at GDIT. Your work will provide transformative solutions to our clients’ big-data obstacles and help advance the mission. Here, you can make a meaningful impact on our clients’ mission and on your career.

At GDIT, people are our differentiator. As a Data Analyst Associate you will help ensure today is safe and tomorrow is smarter. Our work depends on Data Analyst Associate joining our team to work on a Global Enterprise Services program supporting IT Service Management (ITSM).

HOW A DATA ANALYST ASSOCIATE WILL MAKE AN IMPACT

Maintain all documentation related to Problem Management process including policies, procedures, and work instructions, while ensuring that IT best practices are implemented and enforced through a strong understanding of current company processesLead cross-functional coordination between service organizations and drives all actions for end-to-end resolution of each problemAdvises senior and executive leadership on potential gaps in processes identified through persistent occurrences of the same problem and resulting in potential performance impacts to SLAEstablish deadlines for ownership of actions to include verbal and written communication to the client according to standard operating procedures outlined within the contractPerforms initial reviews of all FACARs (Failure Analysis and Corrective Action Reports) for accuracy, subject matter and constructive feedback prior to delivery and reporting up to senior and executive leadershipManages daily and weekly and monthly tracking of all open problems up to the point of successful closurePerforms historical analysis of Major incidents and Problem Records for reoccurring INCIDENTS to ensure accountability of service improvement and corrective actions are being followed to ensure a resolution is reached in coordination with ownersCommunicates problem management status updates for monthly Operation Performance Reviews to senior and executive leadership.Your success will be measured through minimized incidents and reports delivered on time according to contractual requirements

WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science
● Required Experience: 0+ years of related experience
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Strong organizational skills, attention to detail, strong written and verbal communication
● Preferred Skills: Multitasking and collaboration skills
● Location: On Site
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
 

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