We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, engaged person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow.

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need talented, bright, and driven people. Amazon is continually evolving and is a place where motivated workers thrive and where workers ownership leads to meaningful results.

Key job responsibilities
• Deliver results through extensive cross functional integration with multiple Amazon internal teams
• Coordinate with internal teams to address program’s requirements and sellers/customers’ experience improvements
• Create, update and track processes to support the program’s growth
• Track the seller and business performance on a day to day basis
• Deep dive on issues and come up with solutions and processes to fix them
• Partner with key stakeholders like Operations, Transportation, Sales, Seller Support, and Legal to solve issues and ramp up program
•Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained
Be organized, apt and prompt in notifying the situation and updating the same

A day in the life
• Extract querys and build dashboards for Amazon Hoods team including seller drop-off (first mile), customer pickup (last mile) and customer returns (first mile)
• Generate business insights and callouts with senior project and operational teams
• Connect data with practical insights to generate business transformation

About the team
We are a growing, dynamic team focused on expanding Amazon's operations in Brazil. As a newly established group, we blend experienced Amazonians with fresh talent, creating an innovative environment. Based in São Paulo's metropolitan region, we enjoy regular in-person collaboration that strengthens our team bonds and cross-functional relationships.

Our culture emphasizes:
• Fast-paced, dynamic work environment
• Strong team collaboration and networking
• Fun atmosphere that encourages creativity and taking risks
• Growth mindset with expansion opportunities
• Balance of strategic thinking and operational excellence
• Regular team gatherings and face-to-face interactions