The Damages and Claims Coordinator is responsible for managing the end-to-end process of freight damage and loss claims for an assigned location(s), ensuring accurate documentation, efficient resolution, and excellent communication with clients, carriers, and internal stakeholders. Your expertise will help minimize financial loss, maintain strong client relationships, and uphold our commitment to service excellence. 

 

Essential Job Functions 

Serve as the primary point of contact for all freight damage, loss, and shortage claims from initial report to final resolution.  Initiate, track, and manage claims with carriers, working to ensure timely and favorable outcomes.  Gather and meticulously organize all necessary documentation, including bill of ladings, proof of delivery, photographs, inspection reports, and sales orders.  Communicate regularly and effectively with clients regarding claim status, requirements, and resolutions.  Collaborate with internal operations, warehousing, and transportation teams to investigate incidents, identify root causes, and implement preventive measures.  Process claim payments and credits accurately, ensuring proper accounting procedures are followed.  Maintain comprehensive and up-to-date claim records in the company's system.  Analyze claims data to identify trends and report findings to management for continuous improvement initiatives. 

 

Minimum Qualifications 

High school diploma or GED required; Associate's or Bachelor's degree in Logistics preferred.  1-3 years of experience in claims management, logistics, transportation, or a related administrative role, preferably within a 3PL environment.  Strong understanding of freight claims processes, regulations, and industry best practices.  Exceptional organizational skills and meticulous attention to detail.  Excellent written and verbal communication skills, with the ability to articulate complex information clearly.  Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with logistics software (TMS, WMS) is a plus.  Ability to work independently and as part of a team in a fast-paced environment.  Strong problem-solving abilities and a customer-focused approach. 

 

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