DUTIES AND RESPONSIBILITIES Customer Service & Sales Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service. Assist customers by making product suggestions. Engage in suggestive selling and other sales techniques via telephone, in‑store intercom announcements, and direct customer interaction. Answer and respond to incoming calls appropriately. Receive and resolve customer complaints, escalating to the Store Director when needed. Department Operations Rotate and remove outdated or spoiled product; ensure work areas and the department remain clean and sanitary. Implement effective promotional and seasonal displays. Ensure merchandise is correctly priced, well‑stocked, and properly displayed; maintain clean and organized shelves. Follow and maintain department standards and requirements. Ensure proper code‑dating compliance for all department products. May assist in other areas of the Grocery Department as needed. Maintain working knowledge of company policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook. Understand and support department safety, cleanliness, and sanitation requirements, including cooler and equipment areas. Implement emergency procedures in the event of equipment or software malfunctions. Inventory, Merchandising & Reporting Control inventory to ensure adequate product quantity, quality, and freshness; stock and rotate product according to division directives. Maintain orderly, in‑stock conditions in the back room and all Dairy Department areas; supervise reclamation processing. Control shrink and cost. Assist with physical inventory conducted every 6 months. Implement correct product preparation and handling techniques; operate related equipment such as pallet jacks, hand trucks, knives, scissors, safety cutters, and Sterilox machines. Perform receiving duties including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, stocking, and rotating product. Follow product temperature, storage, packaging, and labeling guidelines. Process administrative paperwork and maintain accurate department records. Accurately complete, maintain, and monitor daily log sheets, sales and labor reports, and other required documentation. Ensure product temperatures are maintained at all times and comply with retail labeling laws, federal and state regulations, company policies, and code‑dating standards. Technology & Systems Operate computer software and electronic ordering devices to order product. Implement and follow proper procedures for equipment or software issues. Safety & Compliance Comply with and ensure adherence to all workplace safety rules and regulations. Uphold company grooming standards and dress code requirements.