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Department: Cyber Security Center

Position: Cyber Security Service Manager

Location:  Madrid, Spain

Contract Type: Local, Permanent

 

 

                                           IT Service Manager

                                          Cyber Security Service Manage    Cyber Security Service Manager

What this role is about?

This position exists to support the consistent, effective and efficient delivery of outsourced cyber security services.

The Cyber Security Service Management function must maintain a close partnership with the other cyber security teams as well as JTI service providers. You will play liaison role in coordination of activities between the outsourcing partner and JTI functions; setting priorities, manages escalations, ensures timely and accurate SLA reporting.

The function will report to Cyber Security Delivery Manager.

 

What will you do?

Actively manage and monitor outsourced services and support to ensure service quality and efficiency, and achievement of service delivery objectives and deadlines. Monitor and maintain controls/KPIs to ensure outsourced security services meet contractual commitments/SLAs, validate SLA reports, ensure proper visibility on the SLA reporting to interested parties and escalate deviations to the service delivery lead Prepare and deliver service reports for management Ensure that that the improvement plans are implemented according to JTI expectations and in alignment with JTI roadmaps Ensure all service processes including incident, change and problem management are executed following stipulated ITIL and agile best practices Support the Cyber Security Delivery Manager in ensuring the timely delivery of the outsourced security services, as per JTI quality standards, and in fulfilment of agreed-upon commitments, contractual obligations and service level agreement. Strive for maximum effectiveness of all activities, minimize efforts and budget, maximize automation, challenge processes, and drive improvements Maintain and ensure good relationships between JTI cyber security teams and the service provider Manage and resolve service tasks effectively and efficiently, and within the agreed timelines Drive service provider to continuously meet and exceed JTI's expectations, and constantly aim to improve quality and efficiency of outsourced services delivery Manage and maintain a good relationship and collaboration with JTI Cyber Security vendors. Address any concerns from service provider´s side and ensure these are being handled and resolved Support and work together with the service provider to continuously enhance the maturity of the outsourced services

What are we looking for?

University degree in Computer Engineering, Information Systems, or related field or relevant experience 2+ years of experience in Information Technology, with particular focus on Service Management and governance, Cyber Security Experience in cyber security service management and support in a global environment Excellent reporting skills Strong communication and presentation skills Coordination, organizational and meeting facilitation skills IT Service Process management and Standard/Procedures literacy Having previous experience within Project Management would be highly beneficial             IT best practices knowledge – ITIL Certificate would be a huge asset

 

 

 

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

 

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

 

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.