Stamford, CT, 06912, USA
18 hours ago
CX Analyst/Project Manager
Job Description Insight Global is seeking a Project Manager for one of our clients in Stamford, CT. This person will be responsible for assisting with the definition and communication of a clear product vision and strategy for the notifications platform that aligns with overall business goals and enhances user experience. They will be responsible for owning the notifications experience, including roadmap, backlog, and feature prioritization, as well as collaborating with engineering, design, marketing, customer support ,and other stakeholders to design and implement efficient, scalable, and personalized communications. The project manager will partner with cross-functional teams to test and iterate on message delivery timing, channels, and content to improve engagement metrics. They will analyze business risks, drive testing and monitor performance metrics such as open rates, click-through rates, and churn impact. The pay rate for this role is 40-47/hr. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 3 years of experience as a project manager Technical writing experience Customer experience background Experience with Microsoft office null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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