Adecco is hiring immediately for a Lead Customer Service Representative with a local client in **BRIDGEPORT CT** ! Apply now if you meet the qualifications listed below! + **Contract Type:** Temp (6 months) + **Pay:** $21.00 / hr + **Shift/Hours:** Tuesday -Saturday: 7:00am-4:00pm As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. **Essential Duties:** • Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals • Support the building and developing of an effective and high-performance team • Maintain daily and weekly statistics for individual direct reports • Analyze department results • Troubleshoot operational problems • Complete team reports as required • Identify and analyze escalated problems and provides guidance to direct reports for resolution • Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction **At a minimum, you’ll need:** • 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience • Experience with Microsoft Office (Word, Excel, & Outlook) It’d be great if you also have: • Experience in a call center environment • Bilingual English/Spanish • Strong customer service skills and the ability to satisfactorily resolve issues • Solid ability to multitask with exceptional organizational skills • Ability to thrive under pressure while delivering solutions that exceed customer expectations **IMPORTANT:** This job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans **Equal Opportunity Employer/Veterans/Disabled** **Pay Details:** $21.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance