Adecco is hiring a Customer Service Representative in Orlando , Florida . Apply now if you meet the qualifications listed below! **SHIFT DETAILS: 2 shifts : Sunday thru Saturday and Sunday thru Thursday. evening shifts will be 11-8pm and morning shift will be 830-530pm** As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service. Youll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, youll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the team, youll have a starring role in helping us continue to provide daily freight solutions for our global customers. What your day-to-day will look like: • Assist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess, and resolve problems or issues • Monitor progress of delivery routes • Scan haul-away pods and verify stamps • Process changes or cancellations to delivery orders What youll need to excel: At a minimum, youll need: • 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues. • Experience with Microsoft Office (Word, Excel, & Outlook) Itd be great if you also have: • High school diploma or equivalent • Experience with Microsoft Office and other business-related applications • Experience in a call center environment • Bilingual English/Spanish • Strong customer service skills with the drive to resolve issues • Excellent organizational skills • The ability to thrive under pressure while delivering solutions that exceed customer expectations In this role, youll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. Were a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If youre driven and looking for a place to grow, come join us. **Equal Opportunity Employer/Veterans/Disabled** **Pay Details:** $16.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.