Customer Service Representative
Location: San Antonio, TX 78154
Pay Rate: $16.00/hour
Schedule: Rotating shifts, Monday–Saturday with a scheduled day off
Shift Times: 7:00 AM–3:30 PM | 8:00 AM–4:30 PM | 10:00 AM–6:30 PM

Position Summary
Seeking a reliable and service-focused Customer Service Representative to support our operations by delivering outstanding service to customers, business partners, and drivers. In this role, you will be essential in helping us meet our service commitments and ensure customer satisfaction throughout the delivery experience.

Key Responsibilities

Assist customers and business partners via telephone and email

Handle customer complaints in a calm, professional manner

Diagnose, assess, and resolve service-related issues

Monitor delivery route progress and provide updates as needed

Scan haul-away pods and verify proper documentation

Process delivery order changes, updates, or cancellations

Qualifications

Minimum Requirements

Experience using Microsoft Office programs including Word, Excel, PowerPoint, and Outlook

Preferred Qualifications

High school diploma or equivalent

At least one year of customer service experience, preferably in a call center environment

Strong communication and problem-solving skills

Ability to manage multiple tasks with attention to detail and organization

Comfortable working under pressure while maintaining a customer-first approach