Job description / Role Job Type
Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Administration & Secretarial Company Industry
Telecoms

Overview

Purpose of the role

Managing targeted data (mobile internet and MBB) stimulation programs for the personal prepaid, control, and postpaid base that uplift data ARPU, increase penetration of data services within the base, and convert more customers into data users.

Responsibilities

Prepare engaging and stimulating presentations for new concepts, presenting strategies, quarterly plans, and post-launch reviews. Presentations must include customer and market insights, figures, and KPIs. Prepare and follow up on all material needed to get approvals, including presentations, business cases, budget exercises, and regulatory letters. Prepare and follow up on all required communication material such as scripts, SMS text, VRS waves, customer service briefs, and outbound briefs. Proofread materials and assume the role of the customer to ensure messages are engaging, informative, and customer friendly. Perform pre-launch tests to ensure SMS and VRS tools are running smoothly and messages are delivered correctly to the target audience. Conduct team briefings and training sessions before outbound campaigns. Ensure pre-launch activities are approved and secured, including finance, technology readiness, and regulatory compliance. Brief all teams about the campaign and their respective roles including customer service, technology (development and operations), SMS, and VRS teams. Closely monitor in-launch campaign performance and system stability, reporting any concerns or issues immediately. Monitor post-launch activities, ensure delivery reports and dashboard results (opt-ins and fulfillments) are accurate and timely, and report any concerns or issues promptly. Request analysis for all completed campaigns through the appropriate channels to cover all dimensions typically analyzed in post-launch analyses. Regularly update the team manager and team head with campaign progress and results according to the timeline: First update: once the campaign is launched to confirm launch success and the start of SMS, VRS, and outbound calls. Second update: two to three days after launch to report preliminary results including opt-ins, fulfillments, delivery rates, reach rates, and acceptance rates. Updates are expected daily for the first week, then weekly unless otherwise requested. Third update: once the campaign is completed to confirm completion of all SMS, VRS, and outbound calls. Prepare and send emails to top management and relevant teams confirming campaign launch, including a brief description of the campaign scope, target audience, timeline, and communication channels. Prepare and send emails to management and relevant teams confirming campaign completion, including volumes of customers contacted, opt-in and acceptance rates, and actual fulfillments. Prepare post-launch reviews in presentation format to be shared with top management and other relevant teams. Create a checklist of deliverables for each campaign or project, monitor progress, and report regularly. Review the timeline regularly for planned actions and ensure adherence. Report any potential delays or obstacles to the plan in a timely manner. Contact all stakeholders to ensure adherence to deliverables and deadlines. Seek base management knowledge (business, functional, technical) through self-learning or group forums such as calls and newsletters. Follow up regularly on core KPIs including base breakdown, general accounts, recharges, revenues, data subscribers, and data usage. Provide analysis and recommendations using core KPIs to highlight areas for action to enhance performance or recover from underperformance at mass level. Maintain constant awareness of competition including above-the-line and below-the-line moves, with assessment of impact. Continuously correlate owned areas and initiatives to core KPIs.

Ideal Candidate Profile

Education

BA in Business Administration, Economics, or Finance.

Experience

0-2 years of experience in a similar field.

Skills and abilities

Excellent analytical, communication, and presentation skills.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.

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