At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeHealthCast™ remote monitoring, connectivity, and interoperative solutions help to optimize workflow, simplify patient management, and empower clinicians with actionable insights.

As a Custumer Success Manager, you will be the cornerstone of our customers' journey, guiding them from initial implementation through achieving their strategic objectives and maximizing the value of their HealthCast solutions. You will blend expert project management with a keen focus on customer success, ensuring seamless adoption, driving measurable outcomes, and fostering long-term partnerships. You will report to the HealthCast Western Europe Leader and will be responsible for the project's success from the customer's perspective. For this position you will be based in Spain and expected to travel across Spain and Portugal.

Responsibilities may include the following and other duties may be assigned:

Manage relationships with assigned clients, driving product adoption, ensuring retention, and facilitating renewalsDevelop Customer Success Plans to help customers achieve their goalsWork with the Account team to define key success criteria and ensure customer satisfactionTrack customer progress through key performance indicators (KPIs) and report internally and externallySchedule regular check-ins with clients to review program status and executive dashboardsEstablish yourself as a trusted advisor to the customer, driving continued value our solutionsCollaborate with the sales team to identify new opportunities for product usageIdentify and pursue upsell and cross-sell opportunitiesAdvocate for customer needs and resolve concerns by coordinating with relevant teamsProvide expert guidance on deployment and operational best practicesLead training sessions or workshops to demonstrate product valueKeep customers informed about new product features and updatesAddress technical questions, issues, or escalations by working with support and product management teamsStay current on platform functionality and future product developmentsEngage with insurance companies to explore reimbursement opportunities for customers

Required Knowledge and Experience:

Nursing Degree or related Bachelor’s DegreeNursing or Respiratory Therapist (RT) experience preferred5+ years of customer-facing experience in post-sales or services roles, preferably in healthcareProven experience driving customer satisfaction, product adoption, and retentionExperience developing product, user cases and workflows with customersExperience conducting training sessions or workshops for customersFluent in English and Spanish, Portuguese will be a plus; Proficiency in MS OfficeStrong public speaking, presentation, and communication skillsFamiliarity with enterprise software and healthcare technologiesWillingness to travel up to 50% per month

Medtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here