Job Title: Customs Brokerage Supervisor

Job location: Dallas, TX

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

We have an outstanding career opportunity for a Customs Brokerage Supervisor focusing on successful growth and development as well as day-to-day operational management.

In this exciting role you will be the subject matter expert (SME) for the Customs Brokerage product, ensure your team successfully complies with DHL’s global customer care standards, and drive high performance for your team by ensuring they meet customer service related Key Performance Indicators (KPIs) while continuously improving our customer’s experience.  You will partner with the local central dispatching team to oversee the day-to-day freight movement and ensure the workflow is adequately managed. Additionally, you will be support the business development of our US Customs Brokerage Product assisting our field sales and business development team to continue to grow DHL’s market share and visibility.  

You will support the product and your Hub stations by providing expertise, critical thinking, and problem resolution skills to continue to grow DHL’s market share.

Key Responsibilities:

Coordinate customs and trade compliance plans and processes to optimize service and cost performance in the customs clearance activitiesCoach and guide the team for execution of day-to-day for Foreign Trade zone activities and meet work schedules and targetsConduct research, identify and get permits, licenses, certificates and authorizations required for customs clearanceMonitor preparation of customs declarations and other required documents describing goods and materials being shippedProcess, handle and distribute all required export/ import documents in the shipping area in a timely and efficient manner and according to regulations and internal proceduresReview shipped items and shipping validity dates as well as debits and duties / tariffs at government institutionsArrange pickup, finalize booking and perform booking optimizationUpdate self on shipment status in the export/ import area and during transport, and take actions for resolution of incidentsMeet customer requirements, take corrective actions in case of deviations from customer requirementsMaintain high standards of operational quality and ensure adherence to compliance standards, legal requirements and import/ export control legislationWork with counterparts in customs authorities and government bodies for running smooth operations and to meet regulatory complianceHighlight issues and opportunities, and execute better practices and quality standards for customs focusing on increasing effectiveness and efficiency, and controlling costsAdvice customers on legal (e.g. trade compliance - shipments to sanctioned countries) and customs topics

Skills / Qualifications:

Excellent understanding of US Customs Brokerage, Domestic forwarding, Air and Ocean services and the overall logistics industry3-5 years of experience in related area of responsibilityBachelor’s Degree (Business Administration, Int’l Trade or related area) preferredStrong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business unitsLicensed Customs Broker (preferred)Pay Range $ 68.722,50 - $ 91.630,00 + (Based on Experience)

Benefits (All Non-Union Employees)
* Compensation: Competitive base salary plus role dependent performance-based incentives.
* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
* Vision: Optional coverage for exams, frames, and contacts.
* Dental: Optional coverage for preventive, basic, and major services.
* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.