Job Title: Customer Support Specialist with Polish in the retail industry Job Description **Customer Support Specialist with Polish in the retail industry** **Szczecin** We are assembling a **dedicated team for a leading company in the retail industry** , focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in **Polish** ( **C1)** and **English (B2)** , and thrive in a structured back-office environment, we want to hear from you! **Your responsibilities:** + Deliver **written customer support via email** for the Polishmarket. + Investigate and resolve customer issues by reviewing past interactions and using internal tools. + Process manual refunds and address GDPR-related complaints with care and accuracy. + Ensure every customer interaction is professional, empathetic, and solution-focused. + Work with multiple systems efficiently while maintaininga high level of precision. **What we are looking for:** + Fluent Polish (C1) and English (B2) – both written and spoken. + Excellent communication skills and the ability to clearly explain solutions. + Strong analytical and problem-solving mindset. + Patience, empathy, and emotional resilience. + Typing speed of 150+ keystrokes per minute and solid computer literacy. + Availability for full-time on-site work in Szczecin **What we offer:** + Employment based on a labor contract + Engaging trainings + Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days + Talent Development Program: a transparent career paths and promotions + CNX Academy: with mentoring program + CNX University: with unlimited online trainings available + Refer a friend: bonus for recommending a friend up to 4000pln + Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite + Modern office in the heart of Szczecin center Location: POL Szczecin Concentrix CVG International Sp. z o.o. Language Requirements: English (Required), Polish (Required) Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**