This position works under close to moderate supervision to provide resolutions to end-users (customers) by performing a question diagnosis while guiding customers through step-by-step solutions. This support is provided by clearly communicating technical solutions in a user-friendly and professional manner. This position will provide software demonstrations on functionality and new features for current and potential customers and help set up system environments. 

Alliance Enterprises develops software solutions that make a meaningful difference in the lives of vocational counsellors and the individuals they serve. Since 1981, Alliance has led the way in delivering cutting-edge, people-centered technology backed by exceptional customer service, technical support, and the highest standards of security and data compliance. We are committed to an accessible future and empowering people with the tools they need to succeed.

Here is a little window into our company: Alliance Enterprises was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidates can be based anywhere in the US, working in a remote work model!

What your day will look like:

Duties and Responsibilities 

Troubleshoot support issues of a proprietary case management system Utilize internal and external tools to achieve a positive outcome for our customers Assist on-premise and hosted customers in updating and maintaining their systems including add-on products to also meet federal reporting or accessibility requirements Demonstrate the ability to adapt to an ever-changing software development life cycle including modern technologies and requirements  Maintain quality case documentation, including formatting standards and styles  Maintain case movement expectations Understand specifications and basic code reading skills Depend on others for instruction, guidance, and direction Communicate clearly for assigned duties both written and spoken  Provide timely updates on assigned work to relevant stakeholders 

Supervisory Responsibilities 

None