Description Are you an experienced customer service professional seeking a dynamic opportunity to showcase your skills? We’re looking for a Customer Support Specialist to join our team in Bloomington, MN. This hybrid role requires in-office collaboration at least two days per week, while also offering remote flexibility. As part of a dedicated team, you’ll deliver top-tier customer service in a fast-paced, high-volume environment. Starting as a contract role, this position offers the possibility of permanent hire for candidates who exceed expectations. Key Responsibilities: + Act as the main point of contact for customer inquiries and requests, ensuring prompt and courteous service. + Work collaboratively with a team to handle a high volume of customer interactions—up to 450 calls daily during peak seasons. + Maintain clear and professional communication across various channels, including phone and email. + Accurately document customer interactions, updates, and resolutions in CRM systems and internal databases. + Apply critical thinking and problem-solving skills to resolve customer issues efficiently, escalating when necessary. + Stay up-to-date on all company products, services, and policies to consistently provide accurate information to customers. + Assist in achieving team goals by identifying areas for operational improvements and sharing insights. + Represent the company with a friendly and professional demeanor in every interaction. Requirements Key Qualifications: + Minimum 2 years of experience in a high-volume customer service or call center role. + High school diploma or equivalent required; higher education (associate’s or bachelor’s degree) preferred. + Excellent communication skills, both verbal and written, with a professional yet approachable tone. + Proficient in CRM platforms and Microsoft Office Suite (Outlook, Word, Excel). + Strong attention to detail with the ability to manage large volumes of data accurately. + Exceptional problem-solving skills and a solutions-oriented mindset. + Ability to perform well under pressure while maintaining quality and efficiency, especially during busy periods. + A team player who can adapt to changing priorities and collaborate effectively in a hybrid work environment. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .