**What you’ll do:** The primary function is to provide commercial support for portfolio of customers. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool. + Handles inquiries via phone, chat and email from customers and/or internal parties. + Order management: order entry, price checking, order clearing compliant with Eaton's policies + Complaint handling + Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project + Handles a variety of pre-sales or post-sales service functions. + Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. + Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines. + Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships **Qualifications:** + Bachelor’s degree (BSC/BA) + 1-3 years experience in customer support; **Skills:** + Bulgarian language - fluently - is a must + English language knowledge - minimum B2 level + Customer cases in Saleforce service cloud + Basic MS Office + SAP/Oracle knowledge or any Case Mgmt Tool is an advantage + Strong communication skills (written and verbal), + Customer Service skills + Strong attention to details + Problem solving mindset **What we offer:** + Competitive compensation and benefits package + Challenging projects in dynamic collaborative team + We make your aspirations matter – Eaton encourages internal promotion, whenever possible + We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University + We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies + We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.