**What you’ll do:** The primary function is to provide commercial support for portfolio of customers type of project business. + Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool. + Handles inquiries via phone, chat and email from customers and/or internal parties. + Order management: order entry, price checking, order clearing compliant with Eaton's policies + Complaint handling + Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project + Handles a variety of pre-sales or post-sales service functions. + Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. + Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines + Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships **Qualifications:** + Bachelor’s degree (BSC/BA) + 1-3 years experience in Customer Support **Skills:** + English language knowledge minimum B2 level, very strong and fluent Italian language (C1) + Basic MS Office + SAP/Oracle knowledge or any Case Mgmt Tool is an advantage + Strong communication skills (written and verbal) , Customer Service attitude, strong attention to details, punctuality, problem solving mindset \#LI-AG2