Job Description Insight Global currently has an exciting opportunity for a candidate who has excellent customer service experience and is a team player to assist our National Parts Support Centre (NPSC) team. This is a 12-Month Acting/Contract opportunity and will report to the Manager, Field Operations. The selected candidate will Investigate and resolve Dealer inquiries and provide customer assistance. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • High School Diploma and/or College Diploma/Degree in Distribution/Traffic, or related discipline an asset. • Two years’ work-related experience, preferably within a call center environment • Working knowledge of computer systems and applications • Working knowledge of automotive mechanics an asset • Excellent communication - written and verbal • Customer Service background an asset • Bilingual (French/English) is required - automotive experience/knowledge of car parts