Job  Title:             Customer Support Representative   Job Description:                               High Performer. Tech-savvy. Customer orientated. Solutions-provider. If you are these four things, we are looking for you to join us.   Act! are currently looking for a Customer Support Representative to join our all-star team of dynamic, passionate and innovative team members. You will be working within our Customer Success department and be frontline support for businesses who use our Act! CRM, providing expert advice and technical problem solving.   Act! has one purpose – to fuel small business growth. We do so by delivering modern and innovative software and services, purpose-built for the unique needs of today’s small businesses. Act! is a recognized leader in the small business segment for solutions that drive customer acquisition and retention. In addition, we are the Winner of Comparably's "Best CEO for Women", "Best Company for Work/Life Balance" and ‘Happiest Employees’ awards   What we offer you; As well as some fantastic benefits, you will gain expert knowledge of Act! CRM products, with our excellent training programme.  Phase 1, you will have 3 to 4 weeks class-room based training and continued coaching and support.  We don’t just leave you to your own devices! On your 2nd phase, you will be ‘buddied’ up with one of our experienced representatives who will help coach and support you throughout your continued training before going live with our customers.  You will gain invaluable product knowledge and skills required to develop your career within the organisation.   Key Responsibilities:     What you’ll be doing: The role will involve supporting our customers with technical problems and helping identify the best solution, product or service to match their needs. To provide an exceptional service delivery experience through call ownership, business focused solutions and technical expertise that delivers Customer Delight at every contact.    Minimum experience & skills: Exceptional communication and organisation skills A proven ability to adapt to a fast paced and continually changing environment Proven experience in a customer service role Proficient with operating computer software/programmes, with the confidence to pick up new tech. Good problem-solving skills Able to negotiate effectively and handle difficult and confrontational situation Your benefits: Living the Exclamation! – CEO Award for Outstanding Employee 33 days holiday (basic 25 days + 8) (including bank holidays) Additional holiday buy scheme 1-3 days (max 28 days annual leave) Day off for your Birthday! (even if it falls on a weekend, get the Monday or Friday off) Pension (match +2% up to 10%) Death in Service (4 x salary) Income Protection Bonus Scheme Employee Reward Scheme (collect points & swap for vouchers) Comprehensive Health Plan, dental, vision, and many more Employee Assistance Program (EAP) Transport Scheme Cycle Scheme Tech Scheme Subsidised Gym Free Breakfast snacks (every day when in office) Weekly lunch voucher (once a week) Free - Fruit Free – Tea, Coffee, soft drinks   Hours:                               8.00am – 8.00pm Office Location:               Quorum Business Park, Newcastle NE12 8BS Work place Type:             Hybrid (Monday & Friday at home – Tuesday, Wednesday & Thursday at office). Function:                          Customer Success   Working at Act! means you are one of the A-Team, supporting our global customers with the work smarter be smarter approach within their working day, meaning businesses can spend less time with routine tasks and focus on the future ambitions of their business. Learn more about working at Act!: www.act.com          If you are interested in joining Act! please send your resume to the link provided.