Lahore, PK
43 days ago
Customer Support & Recovery Executive

Job Brief:

The candidate will ensure that the collections are made on due installments within specified timelines. He/She will also be responsible to answer customers queries received through different channels and update customer’s payment records in CRM.

Job Responsibilities:

To keep track of due installments on monthly basis and ensure payments are made in a timely manner. To ensure that the assigned monthly recovery targets are achieved regularly.Maintaining contact with customers through Calls/SMS/WhatsApp and Email.Working closely with Finance to verify all the transactions and issue Developer’s receipts to customers. Updating account statements on regular basis and sharing with relevant customers.Monitoring default at unit level and sending reminder letters and legal notices.Regularly sharing construction updates to customers through Email & WhatsApp.Physical meetings with customers at Developer’s office as and when required.

Job Requirements:

Qualifications: Minimum Bachelors in Business.English language proficiency is a must.Experience: Fresh to 2 Years of experience.Location: Gulberg, LahoreShould be acquainted with Microsoft Office Suite, Email & Internet.
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