Accountabilities:

Data validation via spreadsheet or website.Provide documentation for data and processes performed convey/communicate information by statement or suggestion  Directly impacts the business through responsibility for quality of services provided by self or others.  Responsible for research, resolution and responding to questions and problems via email, and callbacks in accordance with service level requirements, while providing excellent customer experience.  Adherence to corporate policy regarding authentication, data security and record retention   Navigate multiple systems and internal tools for research and documentation  Research any client issues and escalate to Supervisor if a larger issue is identified  Instill confidence in customers through problem solving skills and strong customer service delivery  Keep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken for reporting purposes  
 

Qualifications:

Bachelor’s Degree preferred.10-key proficiency.Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries. Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat.Excellent English written and verbal communication skills.Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience. Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints.Must be extremely adaptable and be able to stay focused.Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency.Must be in current role for 1 yearMust not have received any Disciplinary Action within the past 12 monthsMust not have any Attendance and Punctuality issues in the past 12 monthsMust not be enrolled in any Performance Improvement Plan (PIP) for the last 12 monthsMust have a Successful or above rating in the last Enabling Performance cycleMust be willing to attend onsite training for a month

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