Respond promptly to customer inquiries via phone, email and or chat 

Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution 

Diagnose and troubleshoot customer issues effectively. 

Escalate unresolved issues to appropriate internal teams (e.g., CXC’s, CA’s, AM’s) when necessary. 

Maintain detailed records of customer interactions via OSVC 

Stay updated on product knowledge and company policies 

Educate customers on new products and services 

Participate in training sessions to enhance and refresh product knowledge 

Follow communication procedures, guidelines, and policies 

Contribute to team efforts by accomplishing related results as needed 

Identify and suggest possible improvements on procedures 

Adhere to and ensure compliance with company policies, procedures, and legal guidelines 

Protect customer information confidentiality and ensure data privacy. 

Qualifications:

Bachelor's degree holderWith at least 2 years of BPO experienceExperience in handling billing inquiries, service requests, suggestions and complaints

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