**Position:** Customer Support Associate II **Job Description:** **What You’ll Be Doing:** + Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. + Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. + Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added. + Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after mismatch registrations or sales and Item Status Change reports. + Handle branch service requests, FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues. + Work on reduce backlog mismatch registrations and errors in the system by contacting field application engineers, sales people or customers. **What We Are Looking For:** + 1-2 years of related experience in similar companies/industries or 2-3 years of related experience. + Intermediate knowledge of Microsoft Excel. + Excellent verbal and written communication skills; must be fluent in English. **Even Better if You Have:** + Experience with Salesforce. **Work Arrangement:** + Hybrid: 3 days in office / 2 days work from home **What's In It For You** At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. + 30 days of Christmas bonus + 40% vacation premium + 12 vacation days plus 2 floating days, sick days and holidays + Vision and Dental Assistance + Life Insurance + Healthcare Insurance + 10% Food/Pantry Vouchers + Restaurant Vouchers + 13% Savings Fund + Growth Opportunities, and more! **Annual Hiring Range/Hourly Rate:** $18,508.33 - $23,371.66 MXN Monthly \#LI-CS1 \#LI-Hybrid \#ArrowMX​ **Annual Hiring Range/Hourly Rate:** Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. **Location:** MX-JAL-Tlaquepaque, Mexico (HPE Guad office) **Time Type:** Full time **Job Category:** Business Support **EEO Statement:** Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc. Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico (https://www.arrow.com/-/media/arrow/files/pdf/2024-arrow-eeo-mexico.pdf) ) Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.