333020Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

JOB SUMMARY:

The primary responsibility of this position is to provide support for our ProAdvantage Customers through administrating their ProAdvantage contracts, including contract set up, annual reviews, closeouts, answering program related questions and helping to resolve disputes.

JOB RESPONSIBILITIES:

Work with a cross functional teams to manage a portfolio of ProAdvantage customer accounts, ensuring timely support and resolution of customer issues and contract administration responsibilities. This includes setup of contracts, invoicing, annual review of accounts, termination of contract and closeouts. Work with cross functional teams including parts, claims, and customer accounting for resolution of disputed items to an equitable settlement consistent with Textron Aviation policy and customer service objectives.Drive process improvements which create efficiencies and enhance value to the customer.Evaluates and determines the most cost effective and efficient approach for fulfilling customer’s requests.Work with different capabilities within the organization to enrich customer experience.Effectively communicate information to a diverse audience of customers, both internally and externally, maintaining a professional appearance and demeanor.Coordinates and executes all activities necessary to produce the Customer desired solutions in accordance with the Customer’s requirements.Maintains files, customer documents, and aftermarket program contracts to ensure department systematically administers aftermarket programs and preserves historical records.Additional duties include standard and ad-hoc reporting and analysis, as well as other activities where appropriate.

JOB SUMMARY:

The primary responsibility of this position is to provide support for our ProAdvantage Customers through administrating their ProAdvantage contracts, including contract set up, annual reviews, closeouts, answering program related questions and helping to resolve disputes.

JOB RESPONSIBILITIES:

Work with a cross functional teams to manage a portfolio of ProAdvantage customer accounts, ensuring timely support and resolution of customer issues and contract administration responsibilities. This includes setup of contracts, invoicing, annual review of accounts, termination of contract and closeouts. Work with cross functional teams including parts, claims, and customer accounting for resolution of disputed items to an equitable settlement consistent with Textron Aviation policy and customer service objectives.Drive process improvements which create efficiencies and enhance value to the customer.Evaluates and determines the most cost effective and efficient approach for fulfilling customer’s requests.Work with different capabilities within the organization to enrich customer experience.Effectively communicate information to a diverse audience of customers, both internally and externally, maintaining a professional appearance and demeanor.Coordinates and executes all activities necessary to produce the Customer desired solutions in accordance with the Customer’s requirements.Maintains files, customer documents, and aftermarket program contracts to ensure department systematically administers aftermarket programs and preserves historical records.Additional duties include standard and ad-hoc reporting and analysis, as well as other activities where appropriate.

EDUCATION/ EXPERIENCE:

Bachelor’s degree required in Business Administration, Aviation Management, or other related field.In lieu of degree, minimum of 4 years of relevant aviation or customer support experience required.

QUALIFICATONS:

Must be able to work in a customer-oriented environment with professional demeanor and minimal supervision.Organized and action oriented.Ability to manage multiple tasks in a high-volume environment.Able to effectively communicate and comfortably deal with high end clients.Strong interpersonal and problem-solving skillsBuilds and maintains constructive relationships.Excellent written and verbal communication skills

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.