Customer Support Agent - IT + UK market

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In this role, you will be supporting our Italian and English speaking merchants, supporting a variety of topics (General inquiries as well as Banking, CNP and Invoicing topics).

 

 

What you’ll do

 

Manage, prioritize, and resolve customer requests with care and efficiency Deliver a consistently high-quality support experience across all interactions Handle a variety of queries across multiple channels (calls, emails, chats) Communicate clearly and effectively, especially during complex or high-impact incidents Collaborate with internal teams to ensure smooth resolution of major issues

 

 

You’ll thrive in this role if you are

 

Fluent in Italian and English (C1 or C2) A natural problem-solver with a proactive mindset An outstanding communicator who genuinely enjoys helping customers Comfortable in a fast-paced, start-up environment Flexible and open to working on a rotating shift schedule Excited to work onsite at our Barcelona HQ

This job is on-site

 

Why you should join SumUp