Job Title: Customer Support Advisor with Italian Job Description **We are growing!** Our client is a company that develop games in multiple platforms where millions of people from around the globe join together to imagine, create and play. **Your typical day:** As a representative of the brand, you will receive queries from customers and help them with different tasks such as password or account recovery, some refunds, and general questions regarding the games and the platform. We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided. **What you need to have is:** + Fluency in Italian, both written and verbal + Very good level of English + Work experience in a customer experience center is an advantage + Good typing and computer skills (MS Office applications) + Ability to stay focused when reviewing large amounts of text + Be organized, decision-making and analytical skills + Team player with a great attitude + High school education **What can you expect from us:** + Fulltime role with **standard working hours Monday – Friday** from 10:00-19:00 + Competitive salary with monthly **performance-based bonuses** + Convenient office location, close to bus stations and the metro + Comprehensive initial training and onboarding (fully paid by us) + Continuous training and upskilling programs through Concentrix University + Professional Development and Career Navigation programs to map out the steps in your desired development + Health and Wellbeing initiatives + Relocation support if needed (accommodation and travel expenses) + Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more! **Experience the power of a game-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year. Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team! https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0a Location: BGR Sofia - Advance Business Center Language Requirements: Italian Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**