Clean Harbors located in **Norwell, MA** is looking for a **Customer Success Supervisor** to join their safety conscious team! The Customer Success Supervisor is responsible for leading and guiding the Customer Success team to ensure customer needs are consistently met. This role focuses on driving performance across both sales and service functions while supporting agent development through coaching, training, and mentoring. The Customer Success Supervisor manages team productivity, monitors customer interactions to ensure high-quality service, and fosters a collaborative environment that supports continuous improvement and customer satisfaction ****Schedule for this role is 10AM to 7PM.** **Why work for Clean Harbors?** + Health and Safety is our #1 priority, and we live it 3-6-5! + Competitive wages (Insert important compensation details) + Comprehensive health benefits coverage after 30 days of full-time employment + Group 401K with company matching component + Own part of Clean Harbors with our Employee Stock Purchase Plan (U.S. Only) + Generous paid time off, company paid training and tuition reimbursement + Positive and safe work environments + Opportunities for growth and development for all the stages of your career + Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times; + Provide coaching, mentoring, and training to ensure team members are knowledgeable in procedures, systems, and customer service best practices; + Lead and support the Customer Success team by promoting teamwork, ownership, and a strong commitment to high-quality service and customer satisfaction; + Monitor service quality and team productivity, ensuring timely issue resolution and compliance with company policies and procedures; + Collaborate with internal departments to resolve customer-related concerns, including compliance, pricing, purchase orders, and product discrepancies; + Maintain appropriate staffing levels to meet service demands and communicate daily updates, process changes, and team expectations; + Recommend and implement process or service improvements based on trends, recurring issues, and team performance metrics; + Other Duties as Assigned. + High School + specialized training or 1 year college required + 3 years' experience in customer service and management + Ability to Maintain Confidentiality and Professionalism + Experience with Call center operations and workflow + Knowledge of Sales and customer service best practices + Knowledge of CRM systems and call center software (e.g., Salesforce, + Skilled in Microsoft office products (outlook, excel, ET + Performance management with understanding of KPIs and metrics (e.g., AHT, FCR, CSAT, conversion rate) + Experience with coaching and development methodologies + Excellent written and verbal communication skills + Ability to Lead and Inspire Teams + Ability to work under pressure + Ability to adapt to Change **Wondering what to expect in starting your career with Clean Harbors?**  Click Here (https://player.vimeo.com/external/150727173.sd.mp4?s=ecd78b6bc9d5bb433c2d70547d7924d34d4c21c5&profile\_id=112)  to view a Day in the Life Video! **40-years of sustainability in action.** At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us. **Join our safety focused team today!** To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/ . Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547. _Clean Harbors is a Military & Veteran friendly company._ *CH \#LI-JS1 \#LI-Onsite