Job Title: Customer Success Specialist with English langauge(4pm - 1am) Job Description At Concentrix, we deliver **B2B Sales Services** with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world’s leading brands. Combining **Strategy + Talent + Technology** , we enable our clients to scale faster, work smarter, and consistently grow their revenue through data-powered insights and proven methodologies. **Concentrix B2B Sales** fosters a high-performance culture that encourages growth, success, and opportunity for our employees, clients, and partners. We are looking for a proactive & communicative **Customer Success Specialist** to join our team. You’ll partner with a wide range of clients, ensuring they enjoy a smooth onboarding experience and get the most out of our cutting-edge software solutions. If you excel at building great relationships, love helping clients succeed, and thrive in a consultative role, we'd love to hear from you! **What You'll Be Doing:** + Act as an Implementation Consultant for various software solutions, expertly guiding new clients through a smooth onboarding and post-onboarding process. + Engage in Face-to-face customer meetings in order to promote the adoption and ongoing engagement with various IT solutions. + Maintain a deep understanding of a variety of products and advise clients on the best practices and optimization strategies + Track key customer lifecycle milestones, from onboarding to license activation, ensuring user engagement and goal achievement. + Accurately record client interactions and activities in CRM systems. + Support clients with effectively triaging and resolving troubleshooting tickets. + **Working Hours:** Monday – Friday, 4:00 PM – 1:00 AM; + **Remote role** **What We're Looking For:** + Fluent in **English** - both written and verbal. + Exceptional communication and teamwork skills. + Confidence in engaging clients during face-to-face virtual interactions. + Experience in customer support or client-facing roles would be considered as an advantage. + A proactive, problem-solving mindset focused on customer satisfaction. + Proficiency in MS Office (Outlook, Word, PowerPoint, Excel). + Ability to prioritize tasks, manage time effectively, and work independently under deadlines. **What We Offer:** + Monthly transportation and internet allowance. + Quarterly performance-based bonuses. + Comprehensive medical plan, including health and dental care, fully covered by the employer. + Life insurance coverage. + Multisport card. Please send us your CV in **English** . Only short-listed applicants will be contacted. All applications will be treated as strictly confidential. **_Help us G.R.O.W. Join us!_** \#LI-DNI Location: BGR Sofia - Advance Business Center Language Requirements: English (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**